Support PM Training
Instructor
Infra Growth99
191
Students
enrolled
- Description
- Curriculum
- 1Best Practices for Joining Client Calls Based on Your Role/Department
- 2Basecamp and Zoho training
- 3How to find client and project names from the Zoho ticket
- 4How to reply to the client
- 5How to use the knowledge base on basecamp
- 6Policies for the support team
- 7How to use adobe stock and story block
- 8Zoho ticket classifications
- 9Account cancellation process
- 10How to add a client or team member on basecamp
- 11Client Deactivation task
- 12Deactivation task for support
- 13Working on the clients Requirements:
- 14Cancellationa and New Inquiries
- 15Instagram Integration with Website
- 16WooCommerce Payment Integration - Stripe
- 17WooCommerce Payment Integration - Square
- 18Changes Implemented for Support Content
- 19Support Team Process
